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McNeill Burbank prides itself in being a nationally renowned homebuilder with decades of building experience and a collection of accolades to prove the superior craftsmanship. The most important part of our business though is the customer satisfaction of our beloved homeowners. As a homebuilder we understand the building and buying process of a home is an extremely emotional process that is one, if not THE, most important financial decision an individual will make in their lifetime. This is why the highest quality customer service is prioritized at Saussy Burbank.
The customer experience begins the moment an individual steps through our model door and never truly ends since we pledge to be a phone call away should you need us a day or a decade after closing. In order for McNeill Burbank to accurately assess customer satisfactory we use Guild Quality as a third party to survey the satisfaction of our homeowners during and after the home buying process. Our homeowners are surveyed at three different points in time – at contract, shortly after closing and long after closing. With each survey, buyers have an opportunity to rate their likelihood to recommend. Guild Quality surveys are reviewed monthly by our sales, design, field and management teams in order to highlight where we have excelled as well as areas we can improve.
McNeill Burbank has just been awarded the 2020 Guildmaster with Distinction. This award is the highest honor to receive as a Guildmember. Companies are awarded this status upon applying with an achievement of both a 90% recommendation rate and a 50% customer response rate. We are extremely honored to receive this national accolade and intend to uphold this status consecutively in the years to come. McNeill Burbank has been a Guild member since 2007, and we have won the Guildmaster Award the following years: 2011, 2012 ,2013, 2014, 2015, 2016, 2017, 2019, 2020.
At McNeill Burbank we often allow our homes and homeowners speak for themselves. The following are customer reviews from Guild Quality surveys completed in the Raleigh area:
Briar Chapel
New homes in a green community with 900 acres of open space & 24 miles of trails. Briar Chapel is minutes from Research Triangle Park, RDU, University of North Carolina at Chapel Hill and Duke University. Saussy Burbank is proud to be building new homes in Briar Chapel since 2008.
12 Oaks
A 687 acre master-planned community in the charming town of Holly Springs. 12 Oaks showcases expansive homesites poised along a Nicklaus Design golf course. McNeill Burbank has completed and sold out 12 Oaks.
Claremont South
A green community with tree-lined streets, community green spaces and state-of-the-art amenities. McNeill Burbank has completed and sold out all homes located in this highly-sought after Chapel Hill location.
751 South
Celebrating the rich heritage of Durham, 751 South captures a timeless lifestyle with a flare of bold design to honor the thriving future of Bull City. McNeill Burbank is currently building new homes in Durham, NC that are minutes from RTP, RDU, Duke and Chapel Hill. See our available listings here.
Trinity Creek
A new home community nestled within the town of Holly Springs purposefully designed with state of the art living spaces and small-town charm. McNeill Burbank is proud to offer exclusive premier plans on wide lots in Trinity Creek.
